Your privacy is important to us! That's why we have established a privacy policy, allowing you to be informed clearly and transparently about the collection and processing of your personal data, as well as the extent of your rights, when using our Website.

What is personal data?

The GDPR defines personal data as "any information relating to an identified or identifiable natural person". An "identifiable" natural person is one who can be identified directly or indirectly, i.e., by an interconnection of several pieces of data.

The Data Controller

The Data Controller is the natural or legal person with the power to decide the purpose justifying the collection and processing of data ("Why are the data collected and processed?") as well as the means implemented to do so ("How are the data collected and processed?").

In this case, it is GLOSS'UP Company, a Limited Liability Company with a capital of €1,500, whose registered office is located at 58 Rue Charlot 75003 Paris, registered with the PARIS Trade and Companies Register under number 482 065 893, represented by Madame Keusters Olivia as Manager.

*Firstly, data is collected and processed daily within an active database to fulfill the purpose(s) of the processing.

**Secondly, data is stored in an intermediate database to meet legal and administrative obligations.

What are your rights?

In accordance with the regulations relating to the protection of your personal data, you have the following rights:

- Right to rectification: It allows you to request the rectification of data that is inaccurate or incomplete.

- Right of access: It allows you to know the data collected and processed and to request that its content be communicated to you.

- Right to object: It allows you to object to the processing of your personal data, unless there are legitimate and compelling reasons or if there is a legal obligation to process such data.

- Right to restriction of processing: You can request the restriction of processing in the following cases:

· The accuracy of the data is contested;

· The processing is unlawful;

· The data controller no longer needs the personal data for the purposes of the processing, but you still require them for the establishment, exercise or defense of legal claims;

· If you have objected to the processing, the restriction is used for the purposes of verifying whether the legitimate grounds pursued by the data controller override yours.

- Right to data portability: When processing is based on consent or on the performance of a contract, it allows you to receive the personal data you have provided, in a structured, commonly used and machine-readable format, and to transmit this data to another data controller without us hindering it.

- Right to erasure: You can obtain the erasure of your data when:

· The data is no longer necessary for the purposes for which it was collected or processed;

· You withdraw your consent only for processing based on this legal basis;

· You object to the processing under the conditions mentioned above;

· The personal data has been unlawfully processed;

· The personal data must be erased to comply with a legal obligation provided for by Union law or by the law of the Member State to which we are subject;

Note that this right cannot be exercised when processing is necessary for:

· The exercise of the right to freedom of expression and information;

· Comply with a legal obligation that requires processing provided for by Union law or by the law of the Member State to which we are subject;

· The establishment, exercise or defense of legal claims.

How to exercise your rights?

You can exercise your rights in two ways:

By email to the following address: olivia@gloss-up.com

By post to the following address: Société GLOSS'UP, 58 Rue Charlot 75003 Paris.

In the case of a simple request, we undertake to do everything possible to respond within one (1) month of receipt.

Nevertheless, if your request requires further examination, the deadline will be extended to three (3) months from receipt.

Data security

GLOSS'UP Company undertakes to take all necessary measures to ensure the security of your data.

GLOSS'UP Company collects and processes your data with the utmost confidentiality and security, in compliance with current legal provisions.

In case of a dispute, how to file a complaint with the CNIL?

If we are unable to satisfy your request to exercise your rights within the indicated deadlines, or if you find a violation of the rules relating to the protection of your personal data on our part, you can file a complaint with the French supervisory authority: The CNIL (Commission Nationale de l'Informatique et des Libertés).

For this, two options are available to you:

- On the CNIL website: via https://www.cnil.fr/fr/plaintes (when your case is covered by this online service) or by a complaint form in their " https://www.cnil.fr/cnil-direct?visiteur=partcnilContactSourceURI=plainte" section (in other cases).

- By post to the following address: CNIL - Service des Plaintes - 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07.

You must provide all documents to justify your complaint.

For more information, please visit the CNIL website.

1. Purpose

These General Terms and Conditions of Sale (GTCS) govern the sale of products on the website www.gloss-up.com.

They apply exclusively to product orders (cosmetics, accessories, Gloss On Nails, etc.).



Service provisions (treatments, appointments, etc.) are subject to separate conditions on a dedicated platform.

2. Company InformationThe products are sold by:

Company Name: GLOSS'UP

Legal Form: EUR

Registered Office Address: 58, Rue Charlot, Paris 3e

SIRET: 482 065 893 00026

Intracommunity VAT: FR53482065893

Email: contact@gloss-up.com



3. Products

The products offered for sale are presented with the greatest possible precision.

The visuals (especially for Gloss On Nails) are non-contractual: slight variations may exist (colors, finishes, etc.).

4. Order

Any order placed on the website implies acceptance of these GTCS.

Once the order is validated, a confirmation email is sent to the customer.

Gloss’Up reserves the right to cancel any order in case of dispute or payment issue.

5. Prices

Prices are indicated in euros, including all taxes.

Gloss’Up reserves the right to modify its prices at any time.



The applicable price is that in force at the time of the order.

6. Payment

Payment is made online by credit card or any other method offered on the website.

The order is considered validated after payment confirmation.



7. Delivery

Products are delivered to the address indicated during the order.Delivery times: 7 working days

Delivery area: France

Gloss’Up cannot be held responsible for delays attributable to the carrier.

8. Right of Withdrawal

In accordance with legislation, the customer has a period of 14 days from receipt of their order to exercise their right of withdrawal.

⚠️ However, for hygiene reasons, the following products cannot be returned or exchanged if they have been opened or used:

• cosmetic products
• custom press-on nails (custom-made Gloss On Nails)

Products must be returned in their original condition.

9. Returns & Refunds

In case of compliant return:

• the refund will be made within 14 days
• return shipping costs are borne by the customer (except for our error)

Any damaged or incomplete product cannot be refunded.

10. Customized Products

Customized products (especially custom-made Gloss On Nails):

❌ are neither refundable

❌ nor exchangeable except in case of proven defect.

11. Liability

Gloss’Up cannot be held responsible for:

• improper use of products
• unreported allergies
• results that do not meet the customer's expectations

12. Personal Data

Personal data collected is used solely for order management and customer relationship purposes.

In accordance with current regulations, the customer has the right to access, modify, and delete their data.

13. Applicable Law

These GTCS are subject to French law.

In case of dispute, an amicable solution will be sought before any legal action.